Delivery
What are your delivery services and charges?
The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per order, which will be the lowest depending on the contents of your order. Please note we don't deliver to shipping companies or Post Office boxes. See details of all our delivery areas, services and charges.
When and how will my order be delivered?
In most cases, delivery will be made via UPS. This enables us to have a round the clock tracking facility made available to you. Your tracking code will be emailed to you once your goods have been despatched.
Next day delivery comes as standard and if you miss your delivery, don't worry, our couriers will attempt two further re-deliveries before a reschedule has to be made.
Delivery will be between 7.30am and 6pm, we are unable to confirm a time.
For larger orders, your goods may be divided into separate parcels which may be delivered at different times within the delivery lead time.
Do you deliver overseas?
Yes, we ship overseas. Once you process your order, the shipping cost will be calculated automatically..
How do I track my order?
UPS gives you several convenient ways to track shipments.
Track by Reference
Once your parcel has been despatched, you will be notified by email. This email will contain a tracking number and a link to the UPS website. Simply visit www.ups.com and enter the reference information assigned to the shipment you want to track.
Track by Email
You can track up to 25 UPS shipments at once by sending your tracking numbers in an e-mail message to Total Track by Email. Here's how it works.
Tracking a Single Tracking Number
If you are tracking with a single tracking number, specify one UPS Tracking Number in the subject line of the e-mail or in the body of the message. A detailed tracking response will automatically be returned to your e-mail address.
Tracking Multiple Tracking Numbers
If you are tracking with more than one tracking number, enter all UPS Tracking Numbers in the body of the e-mail message. You do not have to specify a subject for the e-mail. A detailed tracking response for all numbers will automatically be returned to your e-mail address.
What happens if I'm out when you deliver?
Next day delivery comes as standard and if you miss your delivery, don't worry, our couriers will attempt two further re-deliveries before a reschedule has to be made.
You also have the option on our checkout page to specify alternative delivery arrangements should you be out when we deliver.
How do I return an item I ordered online?
As long as the item is unused, in the original packaging and in a re-saleable condition, you can contact us and we'll arrange a collection. Please note that you will be charged for this service. Please contact us for further information: 0845 299 4929.
We are unable to offer a refund or exchange on items once opened, unless the product is faulty.
When do I get my refund once I've returned an item?
Please give us at least 2 weeks to process your refund once we've received your goods. The refund will be credited to the payment card account.
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