About Us Love Outdoors Group Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Love Outdoors Group Limited
The Barn Puddledock Lane Wilmington Kent DA2 7QE United Kingdom
Phone: 01322 667255
Fax:
Email: inspired [at] loveoutdoors [dot] co [dot] uk
My VAT Registration Number

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling What are your delivery services and charges?

The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per order, which will be the lowest depending on the contents of your order. Please note we don't deliver to shipping companies or Post Office boxes. See details of all our delivery areas, services and charges.

When and how will my order be delivered?

Where the delivery options available are through Royal Mail, you will have the option to select the most appropriate delivery method. However, where the options fall outside of Royal Mail, we will select the most appropriate carrier for your goods to ensure your order is transported in the best possible way. This means items in your order may arrive at different times.

Delivery will be between 7.30am and 6pm, we are unable to confirm a time.

Your order may be divided into separate parcels which may be delivered at different times within the delivery lead time.

In very rare circumstances we may not be able to fulfil your order. It may be that we have stock delivery issues at our warehouse that are beyond our control. Should any problems with the availability of your order occur, we will let you know as soon as possible and keep you up to date.

Do you deliver overseas?

Yes, we ship overseas. Once you process your order, the shipping cost will be calculated automatically..

How do I track my order?

Should you wish to track the status of your orders, please ensure you provide us with a valid email address. On despatch of your goods, you will be sent an email containing the tracking information for your parcel(s).

What happens if I'm out when you deliver?

All deliveries need to be signed for. If you're out when we try to deliver, the driver will try to re-deliver your parcel on up to three occasions. Only after three failed delivery attempts will you be requested to collect your goods from the local shipping depot. They'll leave you a card explaining where your parcel is and what to do next. You also have the option on our checkout page to specify alternative delivery arrangements should you be out when we deliver.

How do I return an item I ordered online?

As long as the item is unused, in the original packaging and in a resaleable condition, you can return it. Please call us and we will book a collection. We will charge for collections if items are unwanted.

We are unable to offer a refund or exchange on electronic items once opened, unless the product is faulty.

When do I get my refund once I've returned an item?

Please give us at least 2 weeks to process your refund once we've received your goods. The refund will be credited to the payment card account.

Delivery Schedule We will normally send your order to you within 3 -5 business days unless you request a next day delivery. For items that are backordered, these orders are generally received in under 14 business days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20.0% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 299 4929 or write to us at The Barn, Puddledock Lane, Wilmington, Kent DA2 7QE, United Kingdom

Privacy Policy Love Outdoors Group Limited t/a Shaded Nation do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy How do I pay for my order?

We won't ask you for any payment until we've made sure that all the goods in your shopping basket have been processed. And to make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. You can pay for your online order using Mastercard, Visa, Switch, Switch With No Issue Number.

Please note we don't accept Visa Electron for online or telephone orders. All prices include VAT, and our VAT number is 304868296.

Can I cancel my order?

If you order over the phone or online you have the legal right to cancel your order within fourteen working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.

Can I make changes to my order?

Amending Your Order - before despatch of goods:

In addition to your legal rights and obligations should you change your mind, you can cancel or change your order by calling us on 0845 299 4929 or emailing inspired@loveoutdoors.co.uk up until the point of its despatch to you or a third party.

What is your returns policy?

We are unable to offer a full refund on shade sails once the box has been opened, unless the product is faulty. This does not affect your legal rights. Refunds cannot be given where labels are affixed directly to the boxes themselves.

Own Purchase
After you have received your goods, you can return any item to us for a refund (provided you have the 'Invoice Summary' document) or an exchange, as long as it is unused, returned in the original packaging and in a resaleable condition within 14 working days of receipt of your goods. We offer a collection service through UPS. This service is chargeable. If you choose to return the goods yourself, we recommend using a traceable mail or delivery confirmation. Without this, lost packages cannot be refunded

Gift Items

After you have received your gift, you can return any item to us for an exchange or refund, as long as it is unused, returned in the original packaging and in a resaleable condition within 90 days of receipt of your gift. The refund or exchange value will be equivalent to the price at which the goods were sold at the time providing a receipt is enclosed. Should a receipt not be included, then an exchange will be offered to the value of the goods at the time of the return. Note, this may mean that that you could receive a credit note for reduced amount if subsequent discounts have been applied.

Postage Refunds on Return Items

Unless products are faulty, postage will not be refunded. We offer a collection service and will charge your card in advance of collecting the goods. In the event of a packing error, we will arrange collection and re-delivery of the items. Any return postage refunds will be capped and will not exceed the postage rate we charge to collect the goods. If in doubt, please call us in advance of returning your goods to agree how the goods will be returned.

Any items returned will be credited onto the ordering customer's credit, debit or chargecard.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm