Established over 15 years

Shade Sail Delivery

Is my order on its way to me?

You'll receive a confirmation email from our warehouse once your order is on its way, including the expected delivery date.

All Shaded Nation orders of shade sail structures are traceable so you can follow the shade sails delivery journey to you. Simply click on your tracking link to view the up to date tracking.

Make sure you check the expected delivery date on your email before contacting us about your order.

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS (Text) and or E-mail.

My order Shade Sail Structure / Accessories has not arrived yet

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:

  • Checking the tracking link via your confirmation email to view the up to date tracking.
  • Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.
  • Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
  • Checking with your neighbours to see if they have accepted the parcel on your behalf.
  • Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
  • If you still can't find your parcel, please email us using the contact us form and quote your order number. We'll reply within four hours and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.

I have received a faulty item

We want to sort out any issues with faulty items straightaway. We recommend you inspect the goods as soon as they are received by the courier.

We want to sort out any issues with faulty items straightaway. We recommend you inspect the goods as soon as they are received by the courier.

As soon as you discover a fault, please contact our Customer Care team with the order number, the faulty item's name and number, and a description of the fault.

We’ll get back to you within 4 hours and send you a replacement item as quickly as we can.

I have received an incorrect item in my order

We want to sort out any issues with incorrect items straightaway.

Please contact our Customer Care team with the order number and the incorrect item's name and number.

We'll get back to you within 4 hours and try to resolve it for you as quickly as we can.

What is Next Day UK Delivery?

If you choose UK Next Day Delivery service:

It costs £8.00 plus VAT
If you place your order before 2pm Monday to Thursday, you will receive it the next day.
If you place your order before 2pm on a Friday, you will receive it on Monday.
If you place your order after 2pm on a Sunday it will be delivered on Tuesday.
Please note we do not deliver on Bank Holidays so your order will be delivered 2 working days later.

Your order may be delivered anytime between 7am and 9pm and a signature may be required on receipt of your parcel.

Once your order is with the carrier, we will send you a confirmation email with a tracking link for your parcel so you can follow its journey. Please check this first before contacting us about your delivery.

The carrier delivering your order will also contact you with tracking and delivery updates, including a delivery window, and how to reschedule your delivery if you need to do so.
Orders can be delivered to your work address if you select it at checkout.
If you have given us your mobile number during your account registration we can text you updates.

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

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We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we use a network of couriers to deliver goods from all over the world.

We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.

You can review our delivery options in more detail so you choose the one that best suits what you need.

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS (Text) and or E-mail.