We are unable to offer a full refund on shade sails once the box has been opened, unless the product is faulty. This does not affect your legal rights. Refunds cannot be given where labels are affixed directly to the boxes themselves.
Own PurchaseAfter you have received your goods, you can return any item to us for a refund (provided you have the 'Invoice Summary' document) or an exchange, as long as it is unused, returned in the original packaging and in a resaleable condition within 14 working days of receipt of your goods. We offer a collection service through UPS. This service is chargeable. If you choose to return the goods yourself, we recommend using a traceable mail or delivery confirmation. Without this, lost packages cannot be refunded
Gift ItemsAfter you have received your gift, you can return any item to us for an exchange or refund, as long as it is unused, returned in the original packaging and in a resaleable condition within 90 days of receipt of your gift. The refund or exchange value will be equivalent to the price at which the goods were sold at the time providing a receipt is enclosed. Should a receipt not be included, then an exchange will be offered to the value of the goods at the time of the return. Note, this may mean that that you could receive a credit note for reduced amount if subsequent discounts have been applied.
Postage Refunds on Return ItemsUnless products are faulty, postage will not be refunded. We offer a collection service and will charge your card in advance of collecting the goods. In the event of a packing error, we will arrange collection and re-delivery of the items. Any return postage refunds will be capped and will not exceed the postage rate we charge to collect the goods. If in doubt, please call us in advance of returning your goods to agree how the goods will be returned.
Any items returned will be credited onto the ordering customer's credit, debit or chargecard.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm